Also, it's against Sanatation laws to re-use towels and nail files on more than one client, they did this as well.I called them today and want my $40 refunded, they refused and keep up the lie of having powered gel.Desired Settlement: I want my $40 refunded. Am allergic to acrylic and told them so, they lied and used it anyway. They do not make powdered gel, so they lied and charged me for gel.which is more. So after my appointment I called the Professional Beauty Supply Store, for licensed Nail Tecks & Cosmetologists only, to ask them if there is such a thing. I was a licensed nail tech 15 years ago, and currently a Cosmetologist, and was pretty sure there is no such thing as a powdered gel. They pull out there acrylic powder and liquid and proceed to give me there speech about it being a powder gel. Review: I went to Utopia Nail Spa 2 yesterday for a full set of GEL Nails. I will say clearly I will never head back! I clearly can see that the owner of this business is a loose cannon and do not want to chance my reputation over such ridiculousness so I guess I will be forced to pay for terrible service. And over a $15 manicure (I paid $20 for my French the first time), I was in disbelief! I am at a loss to say the least. I was treated with such disrespect and rudeness like never before. I explained to the best of my ability that it had NOT been 3 weeks but a 24 hour period, I left a message and my number, he was not interested. He only repeated that it had been 3 weeks and it was not guaranteed. Low and behold, about 1 1/2 hours later I did receive a call from the owner, who upon my answering my phone let it be known to me that he has on "surveillance camera" me leaving his salon without paying and I had 24 hours to pay or he was turning it into the police! WOW! I tried with all my power to calmly go over the sequence of events but he refused to listen. To say I was shocked was an understatement! Again reiterated to the girl the circumstances that brought me in and to have someone call me if there was a problem. AGAIN, not a word all day!Ĥ:30 came, I checked in to "Have my nails fixed", tipped my girl, stopped at the desk, checking we were all set, just to have the girl tell me I owed for my manicure. I told her being that the circumstance really happened within a 24 hour time frame, I couldn't imagine that there would be a problem, but if there was please have someone contact me. In our conversation she said she was unsure if they would fix my nails after the length of time that had passed. When I got settled back in town (16 days later) I contacted Utopia, explained the back story and the girl asked "When would you like to come in?" I stated I am flexible any day after 4:00.She said "How about tomorrow at 4:30?" Great, see you then was my reaction. Understanding Utopia would be closed I thought notifying them asap was in everyone's best interest so I called, leaving a detailed message, explaining that I would be out of town until after the first of the year, along with my phone number. I was grateful! The following day (Christmas Day) I was on an airplane heading out of town and looked down, only to notice my nails chipped up yet again. The next day as running errands for the holiday I notices my nails were all chipped so I ran back in to the salon. We always try our best to upgrade all services and give you the best moment.On The evening of December 23 my daughter and I had manicure and pedicure services to the tune of $100 (I paid additional for a "french manicure"). And above all, staffs are trained to follow a proper sanitization protocol that puts clients hygiene as the number one priority. All pedicure procedures are done with liner protection. Buffers and files are used only once then discarded. Our implements are medically sterilized and disinfected after each use. We understand that Safety and Sanitation are key to your peace of mind. Since our doors opened, we strive to provide each and every client with the most enjoyable and relaxing manicure and pedicure services available.Īs you enter Utopia Nails and Spa you are greeting by our friendly staffs that are highly skilled Nail Technicians, devoted to your personal care and complete satisfaction, rejuvenate your feet and hands. Utopia Nails and Spa offers the highest quality, most enjoyable manicure and pedicure services in Oklahoma City, Oklahoma. Located conveniently in Oklahoma City, OK 73170, Utopia Nails and Spa is pleased to provide the clean and welcome atmosphere, which will make you freely enjoy the relax moments and escape from all of life’s pressure to make the most of wonderful time.
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